Where to check
- Open the detailed phone bill and find the line item.
- Ask the carrier whether it is a carrier subscription, third-party charge, or app store carrier billing.
- Check app store and provider receipts.
Where to cancel
- Ask the carrier to remove unauthorized third-party charges and block future third-party billing if available.
- Cancel the subscription with the service provider if it is legitimate but unwanted.
Refund or review route
- Ask the carrier or third-party provider about credits. If the charge is unauthorized, ask about the carrier complaint route.
Proof to save
- Phone bill page
- Charge description
- Carrier support case number
- Screenshots of app store subscriptions
- Cancellation confirmation
Warnings
- The FCC describes cramming as unauthorized or misleading charges on a telephone bill.
- Policy may vary by carrier, country, and account type.