Copyable Cancellation and Refund Templates

Cancel subscription request

Ask a company to cancel an active subscription and confirm the end date.

Subject: Subscription cancellation request

Hello,

Please cancel my subscription under your current policy.

Account email:
Subscription or order ID:
Billing descriptor shown on my statement:
Requested cancellation date:

Please confirm the cancellation, the final access date, whether any future charges are scheduled, and whether any refund or credit policy applies.

Thank you.

Refund request

Request a review without claiming rules you cannot verify.

Subject: Refund request

Hello,

Please review this purchase for a refund under your current policy.

Account email:
Order or transaction ID:
Purchase date:
Amount:
Reason for request:
Proof attached:

Please confirm whether this purchase is eligible and what next step is required.

Thank you.

Charged after cancellation

Send dates and proof when a charge appears after cancellation.

Subject: Charged after cancellation

Hello,

I canceled this service but later received another charge. Please review the account and billing history.

Account email:
Cancellation date:
Confirmation number or screenshot:
Charge date and amount:
Statement descriptor:

Please confirm whether the subscription is fully canceled and whether the post-cancellation charge can be refunded or corrected under your current policy.

Thank you.

Unauthorized charge message

Report a charge you do not recognize while avoiding unsafe accusations.

Subject: Unrecognized charge review

Hello,

I do not recognize this charge and need help identifying it.

Charge date:
Amount:
Statement descriptor:
Last four digits of card or payment method:
Account email(s) to check:

Please confirm what account, order, subscription, or merchant this charge belongs to and what official options are available if it was unauthorized.

Thank you.

Account deletion request

Ask for account deletion and billing confirmation.

Subject: Account deletion request

Hello,

Please tell me how to delete my account under your current account deletion process.

Account email or username:
Active subscription or order ID, if any:

Before deletion, please confirm whether any subscriptions, renewals, stored payment methods, purchases, data, or business assets will remain active or be lost.

Thank you.

Return/refund request

Ask for the current return flow and required proof.

Subject: Return and refund request

Hello,

Please help me start a return or refund request under your current return policy.

Order ID:
Purchase date:
Delivery date:
Item name:
Reason for return:
Condition of item:

Please confirm the return deadline, label process, shipping cost, refund method, and any items or conditions that are excluded.

Thank you.

Bank recurring payment stop request

Use with your bank or card issuer for general information only.

Subject: Help stopping a recurring payment

Hello,

I need help with a recurring card or bank payment.

Merchant/descriptor:
Amount:
Charge dates:
Payment method last four digits:
Steps already taken with the merchant:

Please explain my available options for stopping future payments, disputing unauthorized charges if applicable, and documenting this request. This message is a request for account support, not legal advice.

Thank you.

Chargeback preparation notes

Organize facts before speaking with your bank or card issuer.

Chargeback preparation notes

Merchant/descriptor:
Amount:
Charge date:
Product or subscription:
Why I am disputing or asking for review:
Merchant contact dates:
Cancellation/refund request dates:
Proof saved:
- Receipts
- Screenshots
- Confirmation emails
- Support case numbers
- Chat transcripts
- Terms or policy page viewed

Questions for my bank or card issuer:
- What evidence do you need?
- What deadline applies?
- Will this stop future recurring charges?
- What happens if the merchant responds?

Copyable cancellation, refund, and charge messages