Where to check
- Go to Microsoft Services and subscriptions.
- Sign in with the Microsoft account used to purchase.
- Check Microsoft Store and billing help if the purchase route is unclear.
Where to cancel
- Cancel from Services and subscriptions when the Microsoft account controls the plan.
- If another store or organization manages the subscription, use that billing owner.
Refund or review route
- Microsoft refund availability can differ by country, product, and subscription length. Use Microsoft billing support for current options.
Proof to save
- Microsoft account email
- Order history entry
- Subscription name
- Cancellation confirmation
- Support case number
Warnings
- Using the wrong Microsoft account is a common reason a subscription is missing.
- Policy may vary by country or account type.