Where to check
- Go to my.roku.com/subscriptions.
- On a Roku device, highlight the app and press Star to check Manage subscription.
- Check whether the service is billed by Roku or by the streaming service directly.
Where to cancel
- Turn off auto-renew for Roku-billed subscriptions.
- Contact the streaming service if Roku says that provider manages the subscription.
Refund or review route
- Use Roku support or the provider support route shown by Roku. Refund handling can vary by service and billing route.
Proof to save
- Roku account email
- Subscription name
- Roku purchase history
- Auto-renew status
- Cancellation confirmation
Warnings
- Roku says some services billed through Roku are still managed by the streaming service.
- Policy may vary by country or account type.