Where to check
- Use Stripe charge lookup to identify the business behind the descriptor.
- Check receipts for the merchant name and support contact.
- Search your email for Stripe receipt details.
Where to cancel
- Cancel with the merchant that Stripe identifies, not with Stripe directly unless Stripe provides a specific support route.
Refund or review route
- Contact the merchant for refund requests. If the transaction appears unauthorized, contact your bank or payment provider.
Proof to save
- Full descriptor
- Charge amount/date
- Card last four digits
- Stripe lookup result
- Merchant support replies
Warnings
- Stripe usually processes payments for another business.
- Policy may vary by country or account type.