Where to check
- Search your email for the exact amount and date.
- Check Apple, Google Play, PayPal, Amazon, Microsoft, Roku, Stripe, Paddle, and bank/card records.
- Ask your bank/card issuer for the expanded merchant data if available.
Where to cancel
- Cancel through the billing provider once identified.
- If the charge cannot be identified and appears unauthorized, contact your bank or payment provider promptly.
Refund or review route
- Request a merchant refund when identified. Ask your bank/card issuer about dispute options if the charge is unauthorized or cannot be resolved.
Proof to save
- Full statement descriptor
- Charge amount/date
- Card or account used
- Search attempts
- Bank/payment provider case number
Warnings
- Do not enter card details into random lookup sites.
- Use official provider pages and your bank/payment provider.