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What to do if you deleted the app but still got charged

Deleting an app usually does not cancel the subscription. Find the billing provider and cancel in that provider account.

Clear answer

Deleting an app usually does not cancel the subscription. Find the billing provider and cancel in that provider account. Policy may vary by country or account type.

Step-by-step instructions

  1. Identify the statement descriptor.
  2. Check Apple subscriptions and Google Play subscriptions first for mobile apps.
  3. Check PayPal automatic payments, Amazon subscriptions, and bank/card recurring charges.
  4. Cancel in the billing provider account.
  5. Save the cancellation confirmation and renewal date.

Official source links

Proof checklist

  • Receipt or order ID
  • Statement descriptor and amount
  • Account email used
  • Screenshots of subscription/refund pages
  • Support case numbers and reply dates

Mistakes to avoid

  • Do not assume uninstalling, signing out, or deleting an icon stops billing.
  • Do not skip checking the email receipt.

FAQ

Does CancelWise cancel this for me?

No. CancelWise is a free independent information website. You complete the action through the official company, billing provider, bank, or carrier.

What if the policy is unclear?

Use the official source link and write: Policy may vary by country or account type. Save the answer you receive.