Where to check
- Check the exact statement descriptor, amount, date, and card used.
- Search email for receipts matching the amount and date.
- Call the bank using the number on your card if the merchant cannot be identified.
Where to cancel
- Cancel with the merchant when known.
- Ask your bank or card issuer about blocking future recurring charges or disputing unauthorized charges.
Refund or review route
- Ask the merchant for a refund first when you recognize it. If unauthorized or unresolved, ask the bank/card issuer about dispute options.
Proof to save
- Statement screenshot
- Merchant messages
- Cancellation proof
- Dates of attempted cancellation
- Bank case number
Warnings
- Do not rely only on deleting an app or replacing a card without asking the bank what happens to recurring merchant tokens.
- This is general information, not legal advice.