Where to check
- Use Paddle buyer support or charge support to identify the purchase.
- Check Paddle receipt emails for the product and seller.
- Look for the buyer portal link in subscription confirmation emails.
Where to cancel
- Use Paddle support chat or the buyer portal link when Paddle manages the subscription.
- If Paddle identifies a seller-controlled route, contact that seller.
Refund or review route
- Use Paddle buyer support or the seller route shown in the receipt. Refund handling may vary by product, seller, location, and timing.
Proof to save
- Paddle receipt
- Transaction ID
- Email used at purchase
- Product name
- Support chat transcript
Warnings
- Paddle may appear on the statement even though the product belongs to another software seller.
- Policy may vary by country or account type.