Clear answer
Work in order: identify who billed you, stop future billing, use the official refund route, then prepare proof before asking your bank or card issuer about a dispute. Policy may vary by country or account type.
Step-by-step instructions
- Write down descriptor, amount, date, and payment method.
- Check Apple, Google Play, PayPal, Stripe, Paddle, Amazon, Microsoft, Roku, carrier billing, and bank-card routes.
- Cancel future billing in the account or payment provider that controls the subscription.
- Request a refund through the official billing owner if the charge is recognized but unwanted.
- If the charge remains unknown, unauthorized, or unresolved, ask your bank or card issuer about deadlines and evidence.
Official source links
Apple subscription cancellation
support.apple.com
Google Play subscription cancellation
support.google.com
PayPal automatic payments
www.paypal.com
Stripe charge lookup
support.stripe.com
Paddle charge support
www.paddle.com
CFPB stopping automatic payments
www.consumerfinance.gov
Proof checklist
- Receipt or order ID
- Statement descriptor and amount
- Account email used
- Screenshots of subscription/refund pages
- Support case numbers and reply dates
Mistakes to avoid
- Do not skip identifying the billing owner.
- Do not give passwords or full card numbers to unofficial charge lookup websites.
- Do not describe a recognized purchase as unauthorized.
FAQ
Does CancelWise cancel this for me?
No. CancelWise is a free independent information website. You complete the action through the official company, billing provider, bank, or carrier.
What if the policy is unclear?
Use the official source link and write: Policy may vary by country or account type. Save the answer you receive.